Handling of personal data and cookies

For us at Proton Group, your personal integrity is important. That’s why we want to explain to you what type of personal data we handle, how we collect it, what we use it for and how long we store it.

This privacy policy covers all services offered within Proton Group. In the event of a change in our handling of your personal data, we will immediately inform on our website. If a conflict arises between this document and the terms of any agreement between a customer and Proton, the agreement is overruled.

What personal information do we collect

We collect personal information in order to offer you our services. Depending on the service we offer, the information collected may vary. It usually means names, photographs, contact information such as email address, telephone, address, organization number and country. In cases where there are legal requirements, we also collect date of birth or social security number.

How do we get the personal data

Some of the personal data comes to us directly, for example, you buy one of our services or subscribe to newsletters, make inquiries about services or by holding one of the services we offer. Some information also comes to us using cookies on our website. In some cases, we may also obtain information from third parties, for example, by having your employer register you for any training.

What we use your personal information for

We only collect information that we need to be able to perform the service you requested. We will only process your personal information upon consent or when necessary, such as when issuing certificates, legal requirements, regulatory requirements, or similar legitimate reasons. We need your personal information for one or more of the following reasons:

  • When assessing and receiving a customer, supplier, or business partner.
  • To development of services.
  • To conclusions and execution of agreements with customers, suppliers, and business partners.
  • To customer care and marketing.
  • With business operations processes, internal management, and reporting.
  • To ensure security, safety, security, and integrity.
  • To comply with applicable legal requirements.

Where your personal data is stored

We use two main ways to store your personal data: in our internal databases and online databases with external IT providers. We have a strict security policy to ensure reliable security for your personal information.

How long do we store your personal data

For many of our services, your personal data is part of an ongoing process, which means that your personal data will be stored until the process ends. In all other cases, your personal data will be deleted without delay once they have served their purpose, if there are no statutory requirements for another storage period.

Your personal data and other parties

In general, we do not share your personal information. If it is necessary, third parties may access your information, so we are able to offer you our services. Personal information of a sensitive nature is only shared under legal requirements.

Access to your information

We allow limited internal access to your information, and we require third parties to restrict access to your personal information in an equal way by assessing needs and access rights. This also applies to our suppliers and third parties with whom we work.

Your personal rights

The General Data Protection Regulation (GDPR) gives you certain rights that are respected by us at Proton. The rights include the right to be informed that personal data is collected, the right to access and correct them if they are not correct. You also have the right, under certain conditions described in the GDPR, to demand the deletion of your personal data or to limit the use of them. You are entitled to demand extracts from your data. Read more about GDPR at the data inspection.

Questions about how we handle privacy

If you have any questions, comments, or complaints about our privacy policy, you can find contact information on this webpage.